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Gift For Spouse Watercolor Portrait Custom Wall Art
Gift For Spouse Watercolor Portrait Custom Wall Art
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SHIPPING POLICY
SHIPPING POLICY
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RETURN POLICY
RETURN POLICY
Return Policy
We want returns to be straightforward. Please request authorization for a return or replacement within 30 days of delivery. Once an order has shipped, it can no longer be canceled; if you need to send it back, please request a return after it arrives.
How to request a return
Email info@peachandpantry.com to request a Return Merchandise Authorization (RMA) number. Include your order number, the item or items you’d like to return, and the reason for the return. Please wait for approval and return instructions before sending anything back.
Return labels and eligibility
For approved returns of clothing, handbags, belts, socks, gloves, outerwear, pants, tops, jewelry, scarves, keychains, and sunglasses within the 48 contiguous United States, we email a free prepaid USPS return label. Print the label, attach it securely to your package, and send the approved items back within 30 days of receiving the label.
For other approved returns, return shipping is the customer’s responsibility unless we made a shipping error. Original shipping fees are non-refundable. Items must be unopened, unused, and in their original condition unless otherwise stated in the applicable policy.
Refunds
Once your return arrives and passes inspection, we issue the refund to your original payment method within 5–7 business days. Your bank or card provider may take an additional 2–5 days to post the credit.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery so we can help.
Exceptions
The following items cannot be returned unless damaged or defective:
- Final sale items
- Seasonal items
- Custom or personalized orders
- Partial returns from bundles or sets
Questions?
Contact us through our website or email info@peachandpantry.com before sending anything back. Any updates to this policy will be posted here.
We're so confident of our work that we guarantee this:
If you don't absolutely fall in love with your portrait, then you don't pay us a single cent (cancel at any time)
That's how much we know you'll love it.
All you need to do is provide us with your favorite photo (via the upload button on this page, or via email instead), and we'll have our team create the most beautiful portrait you've ever laid your eyes on. It'll be like turning your favorite moment in time into a beautiful masterpiece to be shared with loved ones FOREVER.
Once you've approved your preview that we send via email, we'll then carefully package your new artwork and have it shipped to you within a week.
We also do pets, landscapes/nature, vehicles, etc. The only photo we may have issues with is something that is already painted.
It's the perfect gift for your partner, your friends, your family, or even for yourself.
Important Information
- We provide previews/proofs (by default) via email in 1 - 3 business days. Unlike our competitors, we let you make sure that the artwork you're getting is EXACTLY what you want. But please add our email to your contact list to ensure quick preview delivery! Since each artwork is custom-made, we need to actually make it before we can send a preview (and they are not generated automatically).
- Our team of artists work with you on a 1-on-1 basis. Need some edits made? If so, our artists will ensure to make all the changes necessary that you request from us. You can also double-check once you receive your preview/proof!
- Out of our warehouse and to your door in DAYS, not months. Unlike our competitors, once you approve your preview, we ship out LIGHTNING fast. Many of the stores that offer similar products as ours sometimes take MONTHS to deliver, but not us.
- Unlimited replacements and redos. However once a preview is approved and the item ships, we cannot make any more changes... if the final portrait you receive has ANY defects (or is damaged during transit), we will replace it for you at NO COST.
- A customer support team that actually cares. Yes, we've read the reviews of our competitors, and what they lack in the MOST is their customer support. Unlike them, we believe customer support is #1, and that's why your dedicated customer support rep will treat you like the important person that you are... because without you, there would be no us.
All we ask from you is to send us the HIGHEST-QUALITY image possible. Our team will of course reach out to you if the image you send is unusable... but we're magicians and able to work with practically any image you throw at us!
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